Richard Liu Qiangdong has been able to build a top brand in the e-commerce the sector that the entire world is able to reckon with. Even though JD.com is primarily active in China, it has been able to build its stature in such a way that it is often compared to Amazon and Alibaba, the latter being its fierce rival in China. The success of JD.com has made Richard Liu Qiangdong a successful billionaire and has also put him on the Forbes’ list of China’s wealthiest with the net worth of approximately over $7 billion. The market capitalization of JD.com after it went public in NASDAQ in 2014 is around $57.6 billion and growing.
Richard Liu Qiangdong is the man who is responsible for the massive success that JD.com has achieved and he continues to find a new way to push the company to even greater success. Even though the e-commerce market is highly competitive, and there are tons of companies trying to dominate the market, Richard Liu Qiangdong has ensured that it retains the top position comfortably through innovation and brisk customer service. JD.com is today the most significant direct selling company in China and second-largest in terms of revenue and user base. In the time to come, Richard Liu has many new and exciting plans for the company, which is expected to push the sales and the growth of the company even further in a sustainable manner.
One of these new strategies that Richard Liu believes would be highly useful for the company’s growth is the use of AI technology to boost sales, delivery, improve logistics network service, and provide better customer service. The AI delivery systems using robotic and drone delivery are expected to help the company provide customers in the interiors of the company with much faster delivery than the competitors. Richard Liu Qiangdong was happy with the profits of the first quarter of 2019 but feels that there is much more to do. Even though it is one of the best e-commerce companies in China, he feels that they need to adopt newer technology and move ahead of the competition and offer excellent service to their customers.