Paul Herdsman’s Decision

Paul Herdsman has many years of experience working with such things as customer acquisition, customer retention, business development and growth, marketing and sales growth, and operational execution. For several of these years, he worked in management for a number of different companies. During these years he developed a great talent for streamlining customer services. By 2013 he was doing this streamlining for company clients in India, the Philippines, The Dominican Republic, Honduras, and throughout the U.S.

At that time it was still a side gig, but he eventually decided to start NICE so he could do it full time. He deciding to make it nearshore which means it is just outside of U.S. jurisdiction but close enough that the heads of his client companies can easily come over in just one day to visit NICE. He decided its headquarters would be based in Montego Bay, Jamaica where it remains today. This experience has helped him much as the co-founder and COO of the Jamaican-based customer service solutions company, NICE Global. Its client companies have found that NICE excels at improving customer retention, lowering overhead costs, improving customer engagement, and enabling higher revenue. Herdsman is also very employee-relations conscious.

Paul Herdsman is the reason NICE is considered one of the best places to work. He has led the company to constantly reward hard work and dedication to constantly improving one’s work. This is has a number of highly motivating incentive-based programs. Herdsman knows that a happy team is key to a company being successful.

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